Purpose of Workshop
The development of strategic and tactical managerial / supervisory skills.
Who Should Attend
For all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people. Leaders who wants to be solidly grounded in the fundamentals of managing people.
Benefits of Attending
Participants will deepen their understanding of motivation, engagement, communication, delegation / empowerment in this interactive (NO role plays), fast paced and thought-provoking seminar.
Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can applied the next day.
Content Overview
Module ONE – Motivation & Engagement
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The seven essential roles of the 21st century manager
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What engagement really means
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How to measure engagement
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Factors that motivate and build engagement; and factors that de-motivate and erode engagement
Module TWO – Delegation & Empowerment
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The principles of effective delegation … The truth about empowerment
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What empowerment really means and why it is so important
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The complete 7 step delegation process
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The risks and restrictions of empowering people
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How to determine how much freedom and latitude to give an employee in terms of “how” to do a task
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A tool to determine what performance feedback is appropriate to give each employee
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How to teach and facilitate a process for employee problem solving to prevent reverse delegation
Module THREE – Core Coaching Communication skills
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How to create constructive coaching conversations (effective one-on-one communication)
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How to listen so that people feel understood
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How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
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How disagree someone without being disagreeable
Module FOUR – Coaching & Feedback skills
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The essential difference between influence and persuasion
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How to plan and prepare for delivering difficult Re-directive feedback
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How to deliver Re-directive feedback in a manner that achieves the desired behavior changes, while minimizes defensiveness
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The four steps and four stages of Re-directive feedback
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How to deliver positive feedback in a manner that makes it meaningful
Instructor
Greg Campeau founded Campeau Learning & Development Inc. in 1991, a training organization rededicated to the enhancement of Leadership Effectiveness at all levels of the organization. After obtaining an Honours Bachelor of Commerce, Greg held progressively senior management positions with four international companies and recorded successive dramatic "turn-around's".
Greg has delivered over 2,200 presentations throughout North America. His informative, entertaining and motivational teaching style has earned him consistently excellent evaluations for seminars he has presented through APEGBC