February 2017

The Elephant in the Room: How to Have a Tough Conversation

Status: This workshop has been cancelled.
Date: Friday, February 17, 2017
Time: 8:00 AM-8:30 AM: Registration and Breakfast
8:30 AM-4:30 PM: The Elephant in the Room - How To Have a Tough Conversation
Location: Vancouver, BC
Presenter: Claudia Verburgh, CMC, CHRP
Leadership & Team Development Consultant, Coach and Trainer
Credit: 7 Formal Professional Development Hours (PDH)
Cost: Early Bird Price Engineers and Geoscientists BC Member: $419.00 + GST = $439.95 until Feb 3, 2017

Engineers and Geoscientists BC Member and EIT/GIT Regular Price: $519.00 + GST = $544.95

Non-Member Price: $519.00 + GST = $544.95

Student Member Price: $250.00 + GST = $262.50
Please Note: *A minimum number of registrations are needed by February 03, 2017 to proceed with this seminar. Please register early to avoid cancellation.
**All prices are subject to applicable taxes.
Contact: Jennifer Chan | Senior Professional Development Coordinator
Direct: 604.412.4861
Toll Free: 1.888.430.8035 ext.4861
Fax: 604.639.8180
Email: [email protected]
Everyone faces tough conversations in their lives. Unfortunately, these conversations sometimes go poorly and when the stakes are high, this can result in a negative and long-lasting impact. As professionals, we need to learn when and how to handle tough conversations so that we can meet personal, professional and organizational goals. In this workshop, we explore why it's important to get better at having tough conversations. You will learn what makes a conversation tough, what we can do about them and develop skills and a process for dealing with them constructively.

Workshop Objectives

  • Explore the impact of tough conversations and when and how to have them.
  • Learn how to create a communication environment that supports tough conversations.
  • Discover the steps involved in successfully navigating through a tough conversation.
  • Gain skills and strategies to manage oneself when the stakes are high.
  • Develop communication skills that promote understanding and resolution.
  • Explore a process to resolve conflict and find a path forward.

Workshop Topics

  • The nature of tough conversations: What makes them tough and why should we bother with them?
  • What to do before you have a tough conversation.
  • Understanding the process for engaging in a tough conversation.
  • Exploring our personal triggers and reactions.
  • Mastering our mindset.
  • How to have a tough conversation.
  • Moving from conflict to resolution.
  • Communication techniques for tough conversations.

Unique Features 

This will be a highly participative workshop where participants will have the opportunity to explore, discuss, and practice the skills in a supportive learning environment.


Claudia Verburgh, CMC, CHRP
Leadership & Team Development Consultant, Coach and Trainer

As a John Maxwell Certified Coach, Teacher, and Speaker, Claudia is passionate about creating workplaces that engage people to do their best work. The key to great workplaces is having great leaders on board. With the resources and insights offered through John’s teachings, combined with her experiences and background,she is excited to be helping leaders at all levels to grow. Claudia brings over 25 years of experience in advising, mentoring, and coaching leaders, helping them to become stronger and to build better workplaces.

Her background includes leadership roles in business and volunteer organizations and over 20 years of consulting experience with a wide array of organizations. Over the years, Claudia has been involved in designing and implementing many solutions to assist leaders in improving the people side of their business. Her varied experience includes leadership development, training, and facilitation, team-building, strategic human resources consulting, management assessment, and outplacement coaching and consulting. In addition to her certification with the John Maxwell Team, Claudia is also a Certified Management Consultant (CMC) and a Certified Human Resources Professional (CHRP).

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