March 2018

A New Approach to Dealing With Difficult People

Status: Advanced registration is now closed. A limited number of onsite registrations will be taken at the door.
Date: Friday, March 16, 2018
Time: 8:00 AM-8:30 AM: Registration and Hot Breakfast
8:30 AM-12:30 PM: A New Approach To Dealing With Difficult People
Location: Best Western PLUS Chateau Granville (Burrard Room), 1100 Granville St Vancouver, BC
Presenter: Kate Doran
Credit: 4 Formal Professional Development Hours (PDH)
Cost: Early Bird Price Engineers and Geoscientists BC Member: $199.00 + GST = $208.95 until Mar 2, 2018

Engineers and Geoscientists BC Member and EIT/GIT Regular Price: $299.00 + GST = $313.95

Non-Member Price: $299.00 + GST = $313.95

Student Member Price: $149.50 + GST = $156.98
Please Note: *A minimum number of registrations are needed by March 02, 2018 to proceed with this seminar. Please register early to avoid cancellation.
**All prices are subject to applicable taxes.
Contact: Gurjeet Phungura | Professional Development Coordinator
Direct: 604.412.4886
Toll Free: 1.888.430.8035 ext. 4886
Fax: 604.639.8180
Email: [email protected]
Not addressing poor behavior is a chronic issue in many workplaces and it can be the difference between a moderately successful business, department or division and success that far exceeds the standard set by your company or your business sector. Imagine your workplace without the 10% of people who require 90% of your time.

Why don’t we require more from these people? This workshop challenges what we think about leading, coaching and disciplining. It gets to the root of the real reasons we don’t identify the shortcomings of those around us and offers a different approach to promoting collaboration and cooperation in the workplace.
Whether the difficult person you face is your boss, a co-worker, or someone you supervise, this seminar will teach you to assess whether or not the situation is coachable and how much control/influence you have. Based on this assessment, you will learn how to choose an effective course of action that will result in a more positive result.

The skills and knowledge gained in this seminar are easily translated to daily life, so whether you struggle when working with difficult people, or wonder how you could better deal with difficult people in your personal life, this workshop is for you.

Learning Objectives:

Participants will learn:

  • Why some people feel difficult to work with
  • Which behaviours are coachable and which are not
  • What to do when someone is not coachable
  • What to do when the difficult person is your boss
  • How to make sure you don’t become the difficult person


Kate Doran has more than 30 years’ experience in leadership, entrepreneurship, and change management with 20+ years at a senior management level. A Certified Professional Accountant by training, she also holds a Bachelor of Arts degree in Psychology. She has been an avid student of human behavior her whole life, taking it to a professional level in 2015. Kate specializes in bringing the conversation in our heads into the open so we can examine it.

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Contact Professional Development
Email: [email protected]
Phone: 604.430.8035
Toll-free: 1.888.430.8035
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Presentations for Post-Secondary Students
Andrea Michaud
Email: [email protected]
Phone: 604.412.4860
Presentations for High School Students
Chelsea Smith
Email: [email protected]
Phone: 604.412.4892