- Present the Cost of Quality model;
- Learn Lean principles and tools for process improvement;
- Introduce the Six Sigma problem-solving approach (DMAIC); and
- Review actual projects – case studies of some industry projects.
- History of process improvement in industry from the start of the Industrial Revolution
- Introduction to Lean:
- Lean Principles
- Lean Wastes – eight types of waste
- The Value Stream Map - the first tool in understanding process behaviour
- Some Lean Tools (Quick Changeover, 5S)Lean case study
- Cost of Quality model
- Origins of Six Sigma
- Overview of DMAIC
- A Six Sigma project
- Technical/Managerial employees in industry
- Anyone considering a career in process improvement
Master Black Belt, Lean Six Sigma, Belfield Consulting
Instructor, BCIT
Chris is a Six Sigma Master Black Belt with over 30 years of experience in manufacturing. His roles have included senior management positions for Quality and Lean Six Sigma. He is currently self-employed as a consultant and trainer focused on technical problem solving. Additionally, Chris is an Instructor at BCIT, teaching courses such as Design of Experiments, Lean Six Sigma, and Quality Management.