Conflict Resolution

Whether in the workplace or your day-to-day life, conflict is inevitable. It occurs between individuals who care about a particular matter, but have opposing views. As professionals, caring about your quality of work, schedule, scope, cost, risk, team, and reputation are critical to your livelihood. Thus, it is understandable that when you encounter opposition, your immediate reaction may be one of anxiety, anger, or frustration. Instead of backing away from the conflict—or—worse, attacking, this workshop aims to coach participants to engage strategically. You will learn how to control your reaction, get to the root cause of the problem, and determine an acceptable solution go forward. Tools and techniques, case studies, and role-playing scenarios will be provided throughout this 2-hour workshop.

Joanna M. Shea
Negotiations Consultant & Advisor, President, 3P Energy Consultants

Learning Objectives

• Respecting conflict.
• Reacting to conflict.
• Responding to conflict.
• Resolving conflict.

Unique Features of the Course

The course material is tailored to association registrants, featuring case studies with breakout sessions hosted via Zoom. Attendees will be able to actively engage through interactive learning and opportunity to network with one another.

Target Audience

Engineers, geoscientists, technicians, and other professionals seeking coaching and understanding on how to react, respond, and resolve conflict in a professional setting.

Instructor

Joanna M. Shea, BCOM

Negotiations Consultant & Advisor, President, 3P Energy Consultants

Joanna Shea has over 15 years of negotiations experience in the natural resource, utilities, and non-profit sectors. During that time, she has led over $1.5 billion worth of acquisitions, divestments, and contract negotiations. She has managed additional capital projects more than $800 million in both Canada and the United States and has held leadership roles on commercial negotiations and resource development teams as well as diverse project teams focused on organizational restructuring.

Ms. Shea has served as both director and president of volunteer and professional organizations across Canada, whereby her primary objective has been to lobby provincial governments on issues relating to the members she represented, in addition to developing and delivering education and social programs.

Ms. Shea has a B.Com. from St. Francis Xavier University, is a graduate of British Petroleum's intensive in-house "Conflict and Negotiations" training course, holds a graduate certificate in project leadership from Cornell University, and continues to do extensive research in the field of negotiations, networking, and conflict resolution.

www.3penergyconsultants.ca