November 2020

Conflict Resolution

How to Respect, React, Respond, and Resolve Conflict

Status: Advanced online registration is now closed. Please contact Jennifer Chan at [email protected] for inquiries.
Date: Tuesday, November 24, 2020
Time: Registration/Log-In: 9:15 AM–9:30 AM
Course: 9:30 AM–11:30 AM
Location: Webinar
Presenter: Joanna M. Shea
Negotiations Consultant & Advisor, President, 3P Energy Consultants
Credit: 2 Informal Professional Development Hours (PDH)
Cost: Early Bird Price Engineers and Geoscientists BC Member: $129.00 + GST = $135.45 until Nov 10, 2020

Engineers and Geoscientists BC Member and EIT/GIT Regular Price: $199.00 + GST = $208.95

Non-Member Price: $199.00 + GST = $208.95

Student Member Price: $80.00 + GST = $84.00
Please Note: *A minimum number of registrations are needed by November 10, 2020 to proceed with this seminar. Please register early to avoid cancellation.
**All prices are subject to applicable taxes.
Contact: Jennifer Chan | Senior Professional Development Coordinator
Direct: 604.412.4861
Toll Free: 1.888.430.8035 ext.4861
Fax: 604.639.8180
Email: [email protected]
Whether in the workplace or your day-to-day life, conflict is inevitable. It occurs between individuals who care about a particular matter, but have opposing views. As professionals, caring about your quality of work, schedule, scope, cost, risk, team, and reputation are critical to your livelihood. Thus, it is understandable that when you encounter opposition, your immediate reaction may be one of anxiety, anger, or frustration. Instead of backing away from the conflict—or—worse, attacking, this workshop aims to coach participants to engage strategically. You will learn how to control your reaction, get to the root cause of the problem, and determine an acceptable solution go forward. Tools and techniques, case studies, and role-playing scenarios will be provided throughout this 2-hour workshop.

Learning Objectives

  • Respecting conflict.
  • Reacting to conflict.
  • Responding to conflict.
  • Resolving conflict.

Unique Features of the Course

The course material is tailored to association registrants, featuring case studies with breakout sessions hosted via Zoom. Attendees will be able to actively engage through interactive learning and opportunity to network with one another.

Target Audience

Engineers, geoscientists, technicians, and other professionals seeking coaching and understanding on how to react, respond, and resolve conflict in a professional setting.


Joanna M. Shea, BCOM

Negotiations Consultant & Advisor, President, 3P Energy Consultants

Joanna Shea has over 15 years of negotiations experience in the natural resource, utilities, and non-profit sectors. During that time, she has led over $1.5 billion worth of acquisitions, divestments, and contract negotiations. She has managed additional capital projects more than $800 million in both Canada and the United States and has held leadership roles on commercial negotiations and resource development teams as well as diverse project teams focused on organizational restructuring.

Ms. Shea has served as both director and president of volunteer and professional organizations across Canada, whereby her primary objective has been to lobby provincial governments on issues relating to the members she represented, in addition to developing and delivering education and social programs.

Ms. Shea has a B.Com. from St. Francis Xavier University, is a graduate of British Petroleum's intensive in-house "Conflict and Negotiations" training course, holds a graduate certificate in project leadership from Cornell University, and continues to do extensive research in the field of negotiations, networking, and conflict resolution.


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