16
September 2021

Conflict Resolution

How to Respect, React, Respond, and Resolve Conflict

Status: This course is currently full. Please contact Jennifer Chan at [email protected] to be placed on the waiting list and/or to be notified of the next course in early 2022 (date is still TBC).
Date: Thursday, September 16, 2021
Time: Registration/Log-In: 8:15 AM–8:30 AM Pacific Time
Course: 8:30 AM–12:30 PM Pacific Time
Location: Webinar
Presenter: Joanna Shea and Scott Tillema
The Negotiations Collective
Credit: 4.0 CE Hour(s) of Communications and Leadership in the Formal category
Cost: Engineers and Geoscientists BC Registrant Early Bird Price: $199.00 + GST = $208.95 until Sept 2, 2021

Engineers and Geoscientists BC Registrant Regular Price: $249.00 + GST = $261.45

Non-Registrant Price: $249.00 + GST = $261.45

Student Price: $125.00 + GST = $131.25
Please Note:
  • Student Price is eligible for participants in Engineers and Geoscientists BC’s Student Program
  • If you are not an Engineers and Geoscientists BC registrant, and you do not already have an existing account, please proceed to creating a new account to create a profile before completing your event registration
  • For webinar sessions, the webinar login instructions will be made available 3 business days prior to the webinar date
  • A minimum number of registrations are needed by September 02, 2021 to proceed with this seminar. Please register early to avoid cancellation
  • All prices are subject to applicable taxes
Contact: Jennifer Chan | Senior Professional Development Coordinator
Direct: 604.412.4861
Toll Free: 1.888.430.8035 ext.4861
Fax: 604.639.8180
Email: [email protected]
"The goal of resolving conflict is not victory or defeat. It's reaching understanding and letting go of our need to be right."- Unknown.

Whether in the workplace or your day-to-day life, conflict is inevitable. It occurs between individuals who care about a particular matter but have opposing views. As professionals, caring about your team, project, budget and job prospects is critical to your livelihood. It is understandable that when one encounters opposition, your immediate reaction may be one of anxiety, anger or frustration. Instead of backing away from the conflict, or attacking, this workshop aims to have you engage, strategically! Strategies will be provided on how to control your reaction, get to the root cause of the problem and determine an acceptable solution go forward. To avoid conflict is to fail.

Objectives

Learn how to respect, react, respond, and resolve conflict strategically.

Course Outline

  • Identifying the source of conflict;
  • Respecting conflict;
  • Reacting to conflict;
  • Responding to conflict; and
  • Resolving conflict.

Instructors

Joanna Shea and Scott Tillema

The Negotiations Collective

Joanna Shea has over 17 years of commercial and project negotiations experience in the natural resource, utilities, and infrastructure sectors. During that time, has led over $2 billion worth of acquisitions, divestments, and contract negotiations. She has project managed and negotiated agreements linked to over $1 billion in capital projects in both Canada and the United States and held senior leadership roles in negotiations, project management, resource development, and organizational restructuring. Joanna has a B.Com. from St. Francis Xavier University, is a graduate of British Petroleum’s intensive in-house Conflict and Negotiations training course, holds a Graduate Certificate in Project Leadership from Cornell University and a Graduate Certificate in Negotiations from the Harvard School of Business. She is a co-founder of the Negotiations Collective.

Scott has 19 years of law enforcement experience in the United States and is an active Lieutenant with an agency in the Chicago area. In 2007, he was trained by the FBI in the hostage and crisis negotiations. He worked as a negotiator with one of the largest SWAT teams in the U.S. for 7 years and has been teaching crisis negotiation for 10 years. He has studied negotiation at the Harvard University Program on Negotiation, at IMD Business school and continues to receive training from the world’s top hostage negotiators. In 2016, Scott was invited to give a TEDx talk titled “The Secrets of Hostage Negotiators” which has received over 1 million views to date. Scott is a Senior Associate with the Negotiations Collective.



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