Engineers and Geoscientists BC
Please note that you will not be able to log into your online account on Monday, July 15, from 9 PM –11 PM due to routine website maintenance.

Conflict Resolution

How to Respect, React, Respond, and Resolve Conflict

Date(s):
Thursday, September 16, 2021
Registration/Log-In: 8:15 AM–8:30 AM Pacific Time
Course: 8:30 AM–12:30 PM Pacific Time
Format:
Webinar
Status:
Registration is now closed.

4.0 CE Hour(s) of Communications and Leadership in the Formal category

Don't have an account with us?
Create an account to register for this event.

Event Details


Contact

Jennifer Chan

Event Description


"The goal of resolving conflict is not victory or defeat. It's reaching understanding and letting go of our need to be right."- Unknown.

Whether in the workplace or your day-to-day life, conflict is inevitable. It occurs between individuals who care about a particular matter but have opposing views. As professionals, caring about your team, project, budget and job prospects is critical to your livelihood. It is understandable that when one encounters opposition, your immediate reaction may be one of anxiety, anger or frustration. Instead of backing away from the conflict, or attacking, this workshop aims to have you engage, strategically! Strategies will be provided on how to control your reaction, get to the root cause of the problem and determine an acceptable solution go forward. To avoid conflict is to fail.

Event Presenter(s)


Joanna Shea and Scott Tillema
The Negotiations Collective

About the Event


Objectives

Learn how to respect, react, respond, and resolve conflict strategically.

Course Outline

  • Identifying the source of conflict;
  • Respecting conflict;
  • Reacting to conflict;
  • Responding to conflict; and
  • Resolving conflict.

Instructors

Joanna Shea and Scott Tillema

The Negotiations Collective

Joanna Shea has over 17 years of commercial and project negotiations experience in the natural resource, utilities, and infrastructure sectors. During that time, has led over $2 billion worth of acquisitions, divestments, and contract negotiations. She has project managed and negotiated agreements linked to over $1 billion in capital projects in both Canada and the United States and held senior leadership roles in negotiations, project management, resource development, and organizational restructuring. Joanna has a B.Com. from St. Francis Xavier University, is a graduate of British Petroleum’s intensive in-house Conflict and Negotiations training course, holds a Graduate Certificate in Project Leadership from Cornell University and a Graduate Certificate in Negotiations from the Harvard School of Business. She is a co-founder of the Negotiations Collective.

Scott has 19 years of law enforcement experience in the United States and is an active Lieutenant with an agency in the Chicago area. In 2007, he was trained by the FBI in the hostage and crisis negotiations. He worked as a negotiator with one of the largest SWAT teams in the U.S. for 7 years and has been teaching crisis negotiation for 10 years. He has studied negotiation at the Harvard University Program on Negotiation, at IMD Business school and continues to receive training from the world’s top hostage negotiators. In 2016, Scott was invited to give a TEDx talk titled “The Secrets of Hostage Negotiators” which has received over 1 million views to date. Scott is a Senior Associate with the Negotiations Collective.