Please note that the Engineers and Geoscientists BC office will be closed on Monday, April 29, 2024, as staff will be attending an all-day meeting. Regular business hours will resume on Tuesday, April 30.
3.5 CE Hour(s) of Communications and Leadership Learning
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Farhan has over 20 years’ experience working in tech in roles ranging from building software to building and leading teams. As a software developer turned Customer Success / Experience Executive, he has the unique ability to blend technical understanding, customer experience, and business process management. Farhan has helped build and rebuild the customer success teams and programs at several tech startups in Vancouver, which required a lot of operational changes, people leadership, business development, and change management. He is passionate about solving complex problems and doing so by applying the principles of continuous improvement, as well as instituting a data-driven culture.
Over the years, Farhan has held various leadership positions, both in his professional career and in several volunteer / community capacities. Farhan has a Master of Business Administration, his Project Management Professional (PMP) certification, and a Bachelor of Technology.
The acid test of a good plan is the willingness of others to implement it. A key skill relevant to leaders at all levels is the ability to positively influence people in such a way that others willingly alter their thoughts and plans.
One’s level of influence can be dramatically improved by carefully adjusting ideas to the concerns and communication styles of others and by formulating ideas in a compelling way. As influencing skills are used more often, resistance to change decreases along with the need to use authority/positional power, leading to stronger relationships and increased commitment.
In this interactive virtual workshop, participants bring their own case studies and use the theory presented to hone their ideas and to maximize acceptance by their stakeholder group.
This course is relevant to people at all levels (including senior leaders) who would like to improve their level of influence without relying on positional power.