Submit a Complaint

Before making a complaint, you should consider speaking with the registrant about your concerns. Often, a misunderstanding can arise because of a lack of communication and the problem can be resolved simply by discussing the issue. If you are unsure whether or not to make a complaint, please feel free to contact Engineers and Geoscientists BC staff at the email or telephone number below to discuss the matter.

Any person concerned about the professional conduct or behaviour of a registrant should submit a complaint to the contact information posted below. Complaints should be submitted by email (preferred) or mail, with attached documents and/or links to websites containing the relevant documents and information, including the name of the registrant (if applicable), the details of your concerns, including a chronology of the project or the concern, and your contact information. Complaint letters and enclosures must be of reproducible quality.

Please note that in cases where the complaint concerns common strata property, Engineers and Geoscientists BC requires written confirmation from the Chair of the Strata Council that the complaint is being made on behalf of the Strata Corporation.

View Full Strata Policy

Contact information for complaints against members:

Compliance Officer
Phone: 604.412.4869
Toll-free: 1.888.430.8035 ext. 4869
Email: [email protected]
or
Complaints Department, Engineers and Geoscientists British Columbia
200-4010 Regent Street
Burnaby, BC, V5C 6N2

Complaint Procedures

Complaints to Engineers and Geoscientists BC about the conduct of its registrants are governed by sections 65 to 75 of the Professional Governance Act (the PGA) and sections 9 to 11 of the Bylaws. Except where public duty requires or as permitted by the PGA or privacy legislation, all information about complaints and investigations is kept strictly confidential until a registrant has been served with a citation.

There are various options under the PGA for the disposition of a complaint. The complainant and registrant are informed of the status of a complaint investigation at regular intervals during the process. If the complaint is closed by the Registrar or Engineer and Geoscientists BC’s Investigation Committee, the complainant and the registrant will be advised of the closure along with the reasons for the closure. If the complaint resolved between the Investigation Committee and the registrant , or a citation ordering a disciplinary hearing is issued, the complainant will be advised of the outcome of any consent resolution or of the charges contained in the citation prior to a hearing. Disciplinary hearings are open to the public. Complainants will be advised of any disciplinary findings following the disciplinary hearing. 

Potential complainants should be aware that any disciplinary action that may be taken is strictly between the registrant and Engineers and Geoscientists BC. There is no power to order a registrant to correct any mistakes made, resolve contractual disputes, or pay compensation. Any monetary claim must be pursued through the court system and complainants should seek legal advice if they are seeking these this type of outcome.

Duty to Report

Under section 58 of the PGA and in accordance with the Code of Ethics, registrants have a duty to report other registrants if they identify a risk of significant harm to the environment or to the health or safety of the public or a group of people, or registrants who are engaged in illegal or unethical practice. Section 58 of the PGA states that any report made under a registrant’s statutory duty to report has to be treated as a complaint.

Resources