Registrants Have Improved View of Organization’s Performance
A total of 55 percent of respondents rated Engineers and Geoscientists BC’s performance as a regulator either excellent or very good – a six percent increase from the previous year. The Trust Index score also increased from 77 to 80, driven primarily by gains in fairness (a nine percent increase) and accountability (an eight percent increase).
“We were pleased that our registrants were satisfied with our overall performance and many of them really understood and connected with our mandate,” said Heidi Yang, P.Eng., CEO of Engineers and Geoscientists BC. “And while there are areas for growth – as our registrants expressed in the survey – we are encouraged by the progress.”
Geoscientists and long-tenured registrants (over 20 years with Engineers and Geoscientists BC) continue to show below-average trust and satisfaction with the organization, citing a lower emphasis on geoscientists and dissatisfaction with changes from the Professional Governance Act.
A total of 3,850 registrants completed the survey (a 12 percent response rate).
Understanding the Mandate
Most registrants report having a solid understanding of the organization’s mandate, with two-thirds rating their knowledge as excellent or quite good, and another 28 percent saying it is “just okay.”
This year, the organization’s five core responsibilities received higher priority ratings, and performance ratings have improved across all areas. Registrants gave the highest ratings to the priorities of enforcing professional and ethical standards (87 percent), maintaining entry standards (77 percent) and regulating firms (73 percent), followed by developing continuing education requirements (56 percent).
Understanding of BCSEG
Awareness of the professions’ new advocacy body, the BC Society of Engineering and Geoscience (BCSEG), has risen slightly to 56 percent from 53 percent in 2024. Trainee awareness remains low at 39 percent, contributing to the overall modest growth. Sentiment towards the advocacy body is stable, with 57 percent viewing it positively or neutrally, and only seven percent expressing dislike – down from nine percent last year.
Next Steps
The survey is one of the components Engineers and Geoscientists BC is using to improve its approach to registrant engagement.
To help improve the relationship with new registrants, the organization is introducing more targeted communication to this audience to help raise awareness and understanding of the resources available.
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